Privacy Policy
Privacy Notice
1 July 2023
This privacy notice tells you what to expect when Ascender Creative Limited (Ascender Creative) collects personal information about you when you use weareascender.co.uk. Ascender Creative is committed to protecting your personal information when you use our services. Whenever you provide such information we will only use your information in line with all applicable data protection laws, including the General Data Protection Regulation (GDPR). Your information will be kept in a secure environment and access to it will be restricted according to the ‘need to know’ principle.
What information will we collect about you?
When you use weareascender.co.uk or our services directly, we will collect the following information about you:
Name/Company
Address
Email address
Phone number
Ascender Creative collects information about how you use our website and the device(s) that you use to access the service. This includes collecting unique online identifiers such as IP addresses, which are numbers that uniquely identify a specific computer or other network device on the internet. For more information, see our section on ‘cookies’ below.
How will we use the information it collects?
Ascender Creative will use your data for a number of purposes including the following:
To send you marketing communications about our services.
To manage communication and distribution of data.
The lawful justification for sending marketing communications about Ascender Creative products and services to you is that you have given clear consent for your personal data to be used for this specific purpose. You are always in control of your data. You can opt in or out of receiving marketing communications during the registration process for the email Newsletter. You can also unsubscribe from marketing communications by clicking ‘Unsubscribe’ on the footer of a marketing email.
The lawful justification for matching the data we collect with other data that we hold about you if you have used Ascender Creative products and services before is because we have a legitimate business interest for your personal data to be used for this specific purpose. This enables us to send you relevant and personalised content designed to make your journey smoother and more enjoyable. We have conducted an assessment to make sure that the benefits to you are equal to the benefits to us.
You have the right to object to this processing which you can exercise by contacting [email protected]. Please note that if you object, this may affect our ability to send personalised marketing communications to you.
We will keep your information within Ascender Creative and our trusted third parties except where disclosure is required by law, for example to government bodies and law enforcement agencies.
Some of our trusted partners that we share your personal data with may need to transfer personal data overseas. As we are responsible for your personal data, we always ensure that your information remains protected and secure when being transferred.
How long will Ascender Creative keep my information?
Your personal details for marketing communications will be retained for a period of three years from the date of your last interaction with the marketing communication (i.e. opening an email or clicking on a link within the email) at which point all of your personal details is removed from our systems.
Where you tell us that you no longer wish to receive marketing messages about Ascender Creative products and services, we will keep this information about you until you tell us otherwise. This is to ensure that we don’t send you any further marketing communications in error.
What rights do I have over my personal data?
Under the General Data Protection Regulation, you have the following rights :
Right of access – you have the right to request a copy of the information that we hold about you.
Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
Right of portability – you have the right to have the data we hold about you transferred to another organisation.
Right to object – you have the right to object to certain types of processing, such as direct marketing.
Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
Right to judicial review – in the event that Ascender Creative refuses your request under rights of access, we will provide you with a reason why. You have the right to complain as outlined below.
Complaints
In the event that you wish to make a complaint about how your personal data is being processed by Ascender Creative, or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and Ascender Creative’s Data Protection Officer (GDPR
To exercise your rights, or lodge a complaint, please contact the Ascender Creative Data Protection Officer using the following contact details:
Data Protection Officer
Ascender Creative Limited
Epsilon House Business Centre
West Road
Ipswich IP3 9FJ
Email: [email protected]
Privacy
Links to other websites – This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
Changes to this privacy notice
We will keep this privacy notice under regular review and we will place any updates here. At the start of this privacy notice, we will tell you when it was last updated.